Questions & answers
Frequently asked questions
Find clear answers on customization choices, personalized pricing, custom order steps, and how your request is confirmed.
Customization
Customization and materials
Each piece can be shaped around your preferences. Available materials, colors, and finishes are listed on every product page, with any options that apply to that item.
Pricing
Personalized pricing
Personalized prices reflect the customization you choose. Your quote is confirmed with you before any custom order moves forward.
Orders & timing
Custom order steps
Share your measurements, reference images, and design notes through the custom order form. We review each request, confirm details with you, and keep you updated on progress.
Support
Contact and tracking
Have another question? Reach out through the contact page and we will respond with the next steps for your order.